WhatsApp Chatbot
An automated WhatsApp assistant on your own business number — it shows your catalogue, takes orders and bookings, answers the questions you get asked every day, and hands over to a human when it should.
24/7
replies, even after hours
~70%
of routine questions handled automatically
Your number
on your verified WhatsApp Business profile
Capabilities
What WhatsApp Chatbot does
Catalogue & ordering in chat
Customers browse products, build a cart, and place an order without leaving WhatsApp. Orders land in your dashboard or POS.
Answers your FAQs
Trained on your hours, location, pricing, and policies so the routine questions never reach your staff.
Bookings & reminders
Takes appointments against your availability and sends automatic reminders to cut no-shows.
Human handover
When a conversation needs a person, it routes to your team with the full chat history attached.
Broadcast responsibly
Send order updates and opt-in promotions within WhatsApp's rules, from approved message templates.
One inbox for the team
Your whole team works the same WhatsApp number from a shared web inbox with assignment and notes.
How it works
From setup to running
- 1
Connect your WhatsApp number
We register your business on the WhatsApp Business Platform — your existing number or a new one — with a verified business profile.
- 2
Load your knowledge and catalogue
Hours, location, pricing, policies, products, and services. The assistant answers from this and nothing it wasn't given.
- 3
Set the handover rules
Decide which conversations the bot handles end to end and which get routed to a person, and who on your team picks them up.
- 4
Go live and watch the inbox
Customers message as normal. Routine questions and orders are handled automatically; your team works the rest from the shared web inbox.
FAQ
Common questions
Do customers need to install anything?+
No. They message your business on the WhatsApp they already use. Nothing to download.
Will it pretend to be a person?+
No. The assistant identifies itself as an automated assistant and offers a human whenever a conversation needs one.
Where do orders and bookings go?+
Into your BrimSage dashboard, and into the Restaurant POS as tickets if you run it. We can also forward them to email or a spreadsheet.
Can it send promotions?+
Within WhatsApp's rules — only to customers who opted in, and only from message templates WhatsApp has approved. We help you set those up.
What does it cost to run?+
A BrimSage monthly fee plus WhatsApp's own per-conversation charges, which vary by conversation type. We break both down on the pricing page and in a quote.
Ready to see WhatsApp Chatbot?
Tell us what you run and where the friction is. We'll show you which BrimSage product helps and set up a walkthrough.