Your business on WhatsApp, answering for itself
An automated WhatsApp assistant on your own business number — it shows your catalogue, takes orders and bookings, answers the questions you get asked every day, and hands over to a human when it should.
24/7
replies, even after hours
~70%
of routine questions handled automatically
Your number
on your verified WhatsApp Business profile
How it works
Four steps to a bot that carries its weight
We handle registration and setup; you decide what it answers and when a person steps in.
Step 1
Connect your WhatsApp number
We register your business on the WhatsApp Business Platform — your existing number or a new one — with a verified business profile.
Step 2
Load your knowledge and catalogue
Hours, location, pricing, policies, products, and services. The assistant answers from this and nothing it wasn't given.
Step 3
Set the handover rules
Decide which conversations the bot handles end to end and which get routed to a person, and who on your team picks them up.
Step 4
Go live and watch the inbox
Customers message as normal. Routine questions and orders are handled automatically; your team works the rest from the shared web inbox.
Why it fits
Automated where it helps, human where it matters
One inbox for the team
Your whole team works the same WhatsApp number from a shared web inbox with assignment, notes, and full chat history on handover.
Bookings and reminders
Takes appointments against your availability and sends automatic reminders to cut no-shows.
Orders into the POS
Run it with the BrimSage Restaurant POS and chat orders arrive as kitchen tickets on one shared catalogue.
Pricing
What WhatsApp Chatbot costs
Quoted to your setup — in Maloti and Rand. Here's what drives the number and what's included.
Monthly fee + WhatsApp usage
Subscription + pass-through
What drives the price
- BrimSage monthly platform fee
- WhatsApp's per-conversation charges
- Catalogue size and integrations
- Number of team inbox seats
Included
- WhatsApp Business registration
- Knowledge base and catalogue setup
- Human-handover routing
- Shared team inbox
- Template message setup
Often sold as a combo with the Restaurant POS — one catalogue, orders landing in the POS, and a single monthly invoice. Ask about the combined rate.
FAQ
Frequently asked questions
Do customers need to install anything?+
No. They message your business on the WhatsApp they already use. Nothing to download.
Will it pretend to be a person?+
No. The assistant identifies itself as an automated assistant and offers a human whenever a conversation needs one.
Where do orders and bookings go?+
Into your BrimSage dashboard, and into the Restaurant POS as tickets if you run it. We can also forward them to email or a spreadsheet.
Can it send promotions?+
Within WhatsApp's rules — only to customers who opted in, and only from message templates WhatsApp has approved. We help you set those up.
What does it cost to run?+
A BrimSage monthly fee plus WhatsApp's own per-conversation charges, which vary by conversation type. Both are broken down in the pricing section and in a quote.
Running a restaurant?
Pair it with the BrimSage Restaurant POS — one catalogue, chat orders landing as kitchen tickets, and a single monthly invoice.
See it answering your customers
Tell us what you sell and the questions you get asked all day. We'll set up a demo bot on a test number.